To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging (you may open the packaging to try out your product. In the event of a return, we simply ask that you place it back in its original pouch and send it back to us in a clean and neat condition). Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Before any return, please contact us at the support email address: et.vousreponds@gmail.com
We will process your request as soon as possible.
Important
If you send the package back to the sender (our warehouse address) on your own, it will not be processed and we will not be able to refund you. Please request return instructions at et.vousreponds@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at et.vousreponds@gmail.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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